Store Policy

Privacy & Safety

 PRIVACY POLICY

 

At Bunch Skincare we value your privacy. Should we ask you to provide certain information to us by which you can be identified; you can be assured that it will only be used in line with our Privacy Policy. We are committed to maintaining your trust and confidence; as such we would never rent, sell or share your information with any other company, business or person – this includes, but is not limited to, your personal information and email address.

 

Cookies Policy

Our website uses cookies to collect information.  This includes information about browsing and purchasing behaviour of people who access our website, such as information about pages viewed, products purchased and the customer journey around our website. Detailed information is set out in our Cookie Policy.

 

What are cookies?
Cookies are a small data file placed on your computer or mobile phone when you first visit a website. This file is stored on your computer by your internet browser and allows us to distinguish you from other users of the website, which helps us recognise you and provide you with a better experience next time you visit bunchskincare.co.uk.

 

Information collected

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or mobile device. This includes information about the pages you’ve viewed, products you’ve purchased and your journey around our site. We do not use cookies to collect or record information such as your name, address or any other contact details.

 

How are cookies managed?
The cookies stored on your computer or other devices when you access bunchskincare.co.uk are designed by:

  • Wix, or on behalf of Wix (the providers of this website) and are necessary to enable you to make a purchase on this website. You can read Wix cookies policy here.

  • Other organisations, such as Google Analytics, Google, Mailchimp, Trustpilot and those who participate in marketing programmes with Bunch Skincare.

 

Can I disable cookies?
You can set your browser to not accept cookies, but this may limit your ability to use the services we provide. Some cookies are essential and cannot be disabled.

 

Google Analytics

When someone visits bunchskincare.co.uk we use a third-party service – Google Analytics – to collect standard internet log information and details of visitor behaviour. We do this to find out things such as the number of visitors to various pages and parts of the Bunch Skincare site. This information is only processed in a way that doesn’t identify anyone. We do not make or allow Google to make any attempts to find out the identities of those visiting our site.

 

Mailing Lists

When you sign up to our e-newsletter, either when making a purchase through our online Bunch shop, from another page on our website or in person at an event, we collect personal information as part of the registration process (usually your name and email address). This information is used in the following ways:

  • to let you know about the things you’re interested in (such as discounts and sales, new products, blog posts, skincare tips, upcoming events etc.)

  • to contact you if we need to obtain or provide additional information in connection to your purchase.

 

We will never rent or trade email lists with any other organisation, person or business.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry-standard technologies to help us monitor and improve our newsletters. For more information, please read MailChimp’s privacy notice.

 

If you have chosen to sign up to this newsletter subscription, on the basis of "legitimate interests" we believe you are legitimately interested in receiving further marketing material from us via email, due to being a current customer through our online shop, having purchased via one of our many retail stockists, directly from us at a market, fair or pop-up event, or are simply interested in what we do and like to stay in the know.

You can unsubscribe from our mailing list at any time by clicking the unsubscribe link at the bottom of any email you have or will receive from us. You can also request that your information be deleted permanently from our databases by emailing hello@bunchskincare.co.uk.

 

Purchasing Data

When you purchase online, your name, address, email, and contact number (optional) is stored in the e-commerce system, which is provided by Wix.

When making an online purchase, you also have the opportunity to create a Customer Account. This lets you save your payment methods, shipping address/s, shopping carts, and any order information. Creating an account can save you time during future purchases.

Credit card or Debit card information is always encrypted. Our website uses Stripe to process your payments. You can read Square’s privacy policy

 

Access to your personal information

You are always entitled to view, amend, or delete your personal data held by Bunch Skincare. Email your request to us at hello@bunchskincare.co.uk

 

Changes to this Privacy Policy

This privacy policy is under regular review. Last update: June 2020.

 

 

Terms & Conditions of Use

Introduction

By browsing and using this website you are agreeing to comply with and be bound by these terms and conditions of use, together with our privacy policy in relation to this website. If you disagree with any part of these terms and conditions, you must not use this website.

 

Payment

Payment can be made by any of the following methods: Visa, Mastercard, American Express and Paypal. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your card refuses to pay or does not for any reason authorise payment to Bunch Skincare, we cannot be liable for any delay or non-delivery of any product. Please note that we retain the legal ownership of all products until full payment has been made by you and received by us.

Promotional offers and discount codes cannot be used in conjunction with any other offers or discounts at www.bunchskincare.co.uk. Only one first time 10% discount may be used per customer per household. It may not be used with multiple email accounts and may only be used once.

 

Cancellation Rights

Under the Consumer Contracts Regulations, you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unused and resalable condition. Quote your name and order number by emailing hello@bunchskincare.co.uk and we’ll make necessary arrangements.

 

Variation

The content of the pages of this website, including product details and pricing, is for your general information only. It is subject to change without notice. We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website, and any products, services or information available through this website. It is your responsibility to check this page regularly to ensure you are familiar with the current version.

 

Limited Warranties

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors to the fullest extent permitted by law.

 

Limitations and Exclusions of Liability

Your use of any information or materials on this website is entirely at your own risk, for which we are not liable. It is your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 

Intellectual Property

This website contains material which is owned by or licensed to Bunch Skincare. This material includes, but is not limited to, content and product design, layout, look, appearance and graphics. You may not modify, delete, distribute, reproduce or post anything on this website for any purpose. Except in connection with placing an order for a product, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property.

 

Product Disclaimer

Our products and the information on our website are not intended to cure, prevent or diagnose any medical condition and are not a substitute for the medical advice of a trained physician or other healthcare professional.

 

Governing Law

This website, any content herein and any contracts entered into as a result of usage of this website and Bunch Skincare products are governed by the laws of England and the exclusive jurisdiction of the English courts.  

 

Wholesale Inquiries

For wholesale enquiries, please contact us via email: hello@bunchskincare.co.uk

Payment Methods

Credit / Debit Cards
PAYPAL